General Questions
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1. |
Hello my name is "Homer Simpson", My friends and I have booked a room On August 28 08 under the name "Montgomery Burns". We would just like to let you know that he will not be going and we were wondering if we could change the name to "Barnie Campbel
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Dear Homer, I need to know the reservation number of your booking and then I could help you. If you have booked your stay through some other agency and not directly with us, you may contact the travel agency make this modification for you.
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2. |
Would it be possible to provide a cot in the room?
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Yes, I will add your request in your booking and send it to the hotel. Cot is free of charge
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3. |
Would I be able to pay in full by Visa card?
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Yes, you can pay in full by Visa card. At the reception in the hotel you can pay the rest of your amount by cash or by credit card when you arrive.
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4. |
Are the bed-clothes and the towels included?
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Bed linen, change of towels and room-cleaning are included in our prices.
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5. |
Just to advise you that we will be landing in the early hours of the morning, Is it still ok to check in our rooms?
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Yes, your late arrival is not problem, we have a 24 hours reception so there is always somebody to give you the keys from your room.
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6. |
I would like to know if you provide a safety box in your hotel.
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Some of the hotels have a safety box in the rooms and some of them at the reception, where you can hire it for some extra pay. The safety box is not big enough for a notebook.
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7. |
I have stayed in your hotel 2 days ago and I have just realized that I left my watch in my room at the hotel. Have you found it?
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please, tell me the number of the room and what kind of watch it is. If we would find it, we can send it to you by cash on delivery.
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8. |
I have made two bookings for Apartmentos and would like to confirm them. Please could you give us two apartments close together?
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I will add your request in your booking and send it to the hotel and if there is some possibility, we will try hard to meet your claim.
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9. |
Could you please let me know if your hotel has internet access? If yes, is it available to connect own laptop to your wireless?
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The most of our hotels have an internet facilities, just Hotel El Corso and Apartments Lux Mar have a possibility to connect the laptop to the wireless.
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10. |
My friends booked a stay in your Hotel, i think they booked it through your website!! They have one spare bed in one of their rooms, so would it be possible to add my name to the booking?
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If your friends booked it through us and in the room is a spare bed, it is not problem for us to add your name in the booking, they already paid for the room, if they paid for the food also, the price of the room is automatically higher with another person. If they booked it through some other agency, they have to contact them to do this modification for you.
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11. |
I have a booking for a couple of weeks time, for 3 people. What happens if only 2 people end up going? What charges are there etc?
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You have already made your booking for the room with 3 people and paid some deposit, even just 2 of you are coming, you have to pay amount on your reservation, doesn’t matter how many of you are coming in the end.
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12. |
: I want to come to Ibiza and booked for me and my very small dog (2 kg) flight, could you confirm that my dog will be allowed.
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Animals are not permitted in any of our establishments
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13. |
I have reserved a room in your hotel and I need the voucher confirming booking for passage of visa formalities, on the form of hotel with the signature of the responsible and stamp of hotel.
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If you booked your stay through some other agency, you have to contact them to write this letter for you, if you booked it through us, we can do this for you, but you have to make a full payment of your stay with us.
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14. |
What is the check in time and the check out time?
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Check- in time for your room is from 2:00 p.m. on. On the day of departure, your room must be empty before 12:00 o’clock. If you arrive before check- in time, a luggage-room can be used without any extra cost until your room is ready.
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(0034) 971 30 19 59